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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
So far we have lived at Berkshire Preserve for 2 weeks and have nothing but great things to say! Kaitlyn has been amazing with our move in processes and helping to ensure we are happy tenants. She... Read More
So far we have lived at Berkshire Preserve for 2 weeks and have nothing but great things to say! Kaitlyn has been amazing with our move in processes and helping to ensure we are happy tenants. She has had amazing communication, and has welcomed every single one of our silly questions with kindness. Our apartment was beautiful and pristine on move in, and the one maintenance issue we did have was resolved very quickly. I cannot recommend this complex enough!!
Layth Shraim
★★★★★
Moved in last week from renting a house! Kaitlyn was a pleasure to work with. Living in a house is overrated nowadays unless its value is over $500k in Texas, if you pick a nice community like... Read More
Moved in last week from renting a house! Kaitlyn was a pleasure to work with. Living in a house is overrated nowadays unless its value is over $500k in Texas, if you pick a nice community like Berkshire Preserve you’ll be better off in many ways. No more grass/weeds to cut (no more unkept and unpleasant front yards), no more crazy neighbours. Living in a luxury apartment keeps certain people in line and makes them more pleasant to deal with in this day of age.
Jesse Villegas
★★★★★
I wanted to share the fantastic support and dedication that the entire office team has shown me during my time at the property. Specifically the help I received from Kaitlyn on multiple occasions. Kaitlyn was always on... Read More
I wanted to share the fantastic support and dedication that the entire office team has shown me during my time at the property. Specifically the help I received from Kaitlyn on multiple occasions. Kaitlyn was always on the top of her game and always went over and above to provide the best possible support. It has always been a pleasure able to work with her and the staff.
Top notch customer service and very considerate.
Thank you for all that was done to accommodate my needs.
Jesse V.
Hanling Gong
★☆☆☆☆
I rarely write reviews, but I felt compelled to share my experience to give future tenants a heads-up—and also in the hope that the apartment management will take this feedback seriously and make improvements. I’ve been living... Read More
I rarely write reviews, but I felt compelled to share my experience to give future tenants a heads-up—and also in the hope that the apartment management will take this feedback seriously and make improvements.
I’ve been living at Berkshire since January 2025. I enjoy the surrounding environment, and the maintenance team does a great job at least for my issues.
However, there are some very frustrating issues that I feel future tenants should be aware of:
Third-Party Services: I initially overlooked the concerns I saw in other reviews regarding third-party fees, but they’ve turned out to be quite annoying. You’re required to link your credit information and insurance through third-party websites, etc.
Unexpected Water Charges: I was surprised to see my monthly water bill at around $60, which is much higher than what I’ve paid at other places. When I asked about it, the leasing office said it’s due to new policies in Garland County. However, before I moved in, I was told the water charge would be around $20. This discrepancy is disappointing and feels misleading.
Additional Hidden Fees: I’ve noticed extra charges added to my bill without prior notice. These include things like "rent plus" fees, billing fees, or even a “medical service fee.” It’s confusing and frustrating. Tenants deserve clear communication and respect, especially when it comes to their money.
I sincerely hope the management improves transparency and keeps tenants informed before adding any unexpected fees to their bills. Clear communication would go a long way in building trust and creating a better living experience.
Connor Gandy
★★★★★
The process to rent this apartment was seamless from looking at the property to moving in. I am very happy with my experience and would recommend this apartment complex to anyone! On top of all that, Kaitlyn... Read More
The process to rent this apartment was seamless from looking at the property to moving in. I am very happy with my experience and would recommend this apartment complex to anyone! On top of all that, Kaitlyn was very helpful. Any question was addressed very quickly and correctly the first time! Overall it has been a 10/10 experience for me.