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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
My experience at Prose Manor Apartments was extremely disappointing, and I feel it’s important to warn others before they consider moving here. The manager Eliza Matos consistently demonstrated poor communication, especially during my move-out process. When I... Read More
My experience at Prose Manor Apartments was extremely disappointing, and I feel it’s important to warn others before they consider moving here. The manager Eliza Matos consistently demonstrated poor communication, especially during my move-out process. When I received my final account statement, I was shocked to see extra charges that were completely incorrect. Instead of helping resolve the issue, she was dismissive and unresponsive, making the entire situation far more stressful than it needed to be.
Another major concern I had to deal with while my stay here was the conduct of their maintenance staff. I have indoor cameras in my apartment, and during a maintenance request, I watched their personnel enter my unit and literally stand on my furniture and my kitchen counter with their work shoes on. I still have the videos. It was shocking, unsanitary, and made me feel completely violated in my own home. There is absolutely no excuse for that level of disrespect toward a resident’s space.
On top of that, I had roaches in my apartment from the day I moved in. Yet I was being charged for pest control, and when I brought this issue to the office, they did nothing to address it. The lack of concern for residents’ health and living conditions was unacceptable.
Overall, my time at Prose Manor was filled with frustration, poor communication, and a lack of professionalism. I would not recommend living here based on my experience.
Faria
★★★★★
I’d like to thank the management team and the maintenance staff for their attention to detail and excellent service. They have been very receptive and supportive with all my requests. Really have been enjoying my beautiful apartment. Read More
I’d like to thank the management team and the maintenance staff for their attention to detail and excellent service. They have been very receptive and supportive with all my requests. Really have been enjoying my beautiful apartment.
Alex Giangreco
★★★★★
My colleague Gaby and I are real estate professionals who help clients find the best apartment communities—and Prose Manor is one of the absolute best in the area! The customer service is consistently 10/10. Property Manager Eliza... Read More
My colleague Gaby and I are real estate professionals who help clients find the best apartment communities—and Prose Manor is one of the absolute best in the area!
The customer service is consistently 10/10. Property Manager Eliza has built an amazing team, and it shows in every interaction. From start to finish, clients feel welcomed and taken care of.
Special shoutout to Suannet, Valeria, and the rest of the incredible leasing team—each one of you brings professionalism, warmth, and efficiency to the leasing process. Our clients are always raving about how helpful and responsive you are, and many of them get approved within just a day or two!
While many other properties nearby struggle with communication and service, Prose Manor shines as the top community in Manor. If you're thinking about moving to the area, I highly recommend checking them out.
Thank you again to the entire team for always going above and beyond—we truly appreciate everything you do!
Alex & Gaby
Nicholas Bancroft
★★★★★
This property is the BEST place in Manor to live. I have had the greatest experience here, and would recommend to any and all people looking. The staff has been so friendly and they stay on top... Read More
This property is the BEST place in Manor to live. I have had the greatest experience here, and would recommend to any and all people looking. The staff has been so friendly and they stay on top of it. Maintenance is great too! They get things done quickly.
Cici S
★☆☆☆☆
Do not move here if you can avoid it. Shady business management. You’ll get nickel and dimed by management. Neighbors smoking cigarettes & weed on the stairs- management not caring (I have a little one, so worried... Read More
Do not move here if you can avoid it. Shady business management.
You’ll get nickel and dimed by management. Neighbors smoking cigarettes & weed on the stairs- management not caring (I have a little one, so worried about second hand smoke).
The trash bins are always overfilling and smell. Just not a great place to live.